MDN PROBLEM NAVIGATOR
Start with the problem you actually have.
Real questions do not arrive neatly labeled “VA,” “DFAS,” “appeal,” or “survivor benefit.” They arrive as: “They say they never saw my evidence.” “What happens to CRSC in a divorce?” “Does A&A have to come before SMC-T?” “Does the cause of death matter for DIC?” MDN separates the problem before it routes the user.
✓ No account✓ No records uploaded✓ Problem selection stays local✓ Official sources control
WHAT HAPPENED?
Pick the closest problem.
These are built from recurring real-world questions. More pathways can be added to the same shared registry without creating a second rule set in the app.
Loading problem pathways…
Problem-pathway data is unavailable. Use the Knowledge Hub or official agency sources instead of relying on an incomplete map.
The controlling question
Verify these facts first
Decision points
Action map
Professional handoff
Guardrail:
See a recurring problem MDN does not handle yet?That is exactly what the public beta is for. Send the scenario without personal identifiers. Repeated problems become candidates for the shared Problem Navigator registry.